Terms and conditions

The store is operated by Elevadores Alamex, located at Av. Tláhuac 219, Mexico City, ZIP 09847. Contact: info@alam.mx · Phone/WhatsApp +52 55 5532 2739.

By creating an account, requesting a quote or placing an order you accept these terms and our privacy notice. You are responsible for keeping your data accurate and your account access safe.

For purchases outside Mexico, prices are shown and charged in US dollars (USD) and do not include shipping. Prices may change without notice; the price at the time you place your order applies.

In Mexico, purchases are handled by an advisor, who gives you the price, availability and lead time.

Quotes sent by an advisor state the price, availability and validity. When you accept one in "My account", an advisor contacts you for payment and delivery; the price is honored while the quote is valid.

We accept credit or debit card payments, securely processed by Stripe. Elevadores Alamex never stores your card details. Your order is confirmed once the payment is authorized.

Shipping is not included: an advisor will quote it after your purchase.

We ship from Mexico. International orders may be subject to import duties in the destination country.

Before buying, make sure the part is compatible with your equipment. If you have questions, an advisor can help.

Elevator parts must be installed by qualified technical personnel.

Warranties, exchanges and returns are requested online from My account → My orders (order, parts, reason and photos) and an advisor reviews them case by case; progress shows on the same order and arrives by email.

You may request to cancel an order as long as it has not been shipped or delivered, by emailing info@alam.mx or messaging us on WhatsApp with your order number. If it was already charged, the refund goes back to the same payment method.

For any clarification, complaint or claim, email info@alam.mx with your order number; we reply on business days. Consumers in Mexico may also contact the Federal Consumer Protection Agency (Profeco).

These terms are governed by the laws of the United Mexican States. Any dispute will be resolved before the competent courts of Mexico City, except where consumer protection law provides otherwise in your favor.

We may update this document due to changes in the law, our services or our practices. The current version is always the one published on this page, with its update date.